Efficient Secretaries and Office professionals

Course Title: Efficient Secretaries and Office professionals
For whom
The secretarial role is interesting, challenging and undergoing many changes...and the changes have made the secretarial profession even more appealing.
Of course as the title indicates, a Secretary's role can now be expected to include some managerial duties. This could include supervising other office
secretaries or administration staff or even training staff. This program is designed for both experienced and new secretaries. It offers insights into adapting
to new developments and changes in the office environment and especially information technology.
Course Outline
 Major Role of the Secretary and office professional
 Office organization
 The Boss & his expectation
 Tasks of the Secretary
 Managing the office
 Telephone
o Etiquette - Messages - Making a call
 Appointments
o Your Client's appointments Your Boss' appointments
 Correspondence
o Inward and Outward Correspondence
o E-mail Letter by post Fax Dictaphone
 Meetings
o Venue - Date & Time
o Notice of Meeting
o Setting Up
o Clearing Away
o Morning/Afternoon Teas
 Agendas
o Preparation
o Photocopying/Electronic
o Distribution
o Official Record Copy
o Shredding
 Minutes
o Minute Secretary
o Equipment – Recording - Transcribing
o Distribution
o Confirmation
 Duration: 2 days (No of participants per session: 10-20)
 *When: Year Round (On request)
 *Where: Abuja / Lagos/ Port Harcourt, Warri. (Exact Venue to be advised)
 * Courses can be custom arranged to suit your organizations needs